In our use cases, it often happens that tickets are created by customers, which are then issued to external service providers for processing, e.g. software house, etc.
Is there a way to enter the external service providers with their support e-mail address?
The agent should be able to assign a ticket to an external service provider, the status of the ticket should be set to waiting for external service provider and a mail with the content of the ticket should be sent to the support address of the external service provider. All feedback from the external service provider should then be reassigned to the ticket.
Does the external service provider have to be created as an agent or what is the approach?
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Forward ticket as e-mail to external service provider
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