Infos:
- Used Zammad version: 6.3.0-1715005031.90f23fd1.bookworm
- Used Zammad installation type: package
- Operating system: Debian 12
- Browser + version: Chrome
Expected behavior:
- Attempting to create a trigger which will fire when pending close date/time is 2 days out, advising customer that ticket will close in 2 days time if they have not responded. Set trigger to activated = time event, Conditions: pending till = within next (relative) 2 days, state=pending close
Actual behavior:
- Trigger doesn’t fire. No evidence of email sent in ticket.
Steps to reproduce the behavior:
- Create ticket, set state to pending close, and enter a date more than 2 days away.