We are switching to zammad from an in-house support app. in that app, we kept track of time that was billable, and it was based on a customer selection(customer was the business not individuals). In zammad it appears that time accounting will satisfy our need, however we need to be able to create tickets internally without them coming from a channel, and the organization set by a selection box. I see how I can add custom objects for a ticket, but in this case I need an object, that references an internal query for organizations for the selection. how should we go about doing this? is there built in functionality or will we have to code it?
Thanks in advance for any assistance.