Domain-based assignment enhancement
Hiho, we are currently heavily using the domain-based assignment feature in Zammad, since we have a lot of contact with Universities. Many of them use subdomains for their faculties and departments,...
View ArticleDomain-based assignment enhancement
There’s a feature request somewhere in this Community or on Github regarding Domain Based assignment. It doesn’t cover subdomains, but rather looks at “several different domains”. I personally believe...
View ArticleWhen using @@ to search in Zammad, sometimes a group member of the user...
Hi Julian. We experience the same behaviour. I think this has something to do, with the person you set as replacement when you are out of office. I am also interested if this is a bug and how change...
View ArticleWhen there is a change in group and state fields in a ticket, how do I get...
Zammad doesn’t have a way for Triggers to show group changes. You can send an email when a group is changed, but there is no variable for the ‘old group’ only the new or current one.
View ArticleGroup child / parent, same mail address but different agent, possible?
You want to use multiple groups and only one email address? For example. Parent Group assigned to Agent 1, 2, and 3. Child Group assigned to 4, 5, 6. Both groups use email address...
View ArticleGroup child / parent, same mail address but different agent, possible?
Hello Sal, I read again my thread and must have written it incorrectly, sorry about that. I’ll give you an example: group 1, email 1 group 2, email 2 group 3, child of group 1, with email 1. I would...
View ArticleWhen there is a change in group and state fields in a ticket, how do I get...
Thank you for your prompt response. I understand that zammad doesn’t have a built-in way for triggers, there is no variable to show old group. However, I am curious to know how our previous...
View ArticleWhen there is a change in group and state fields in a ticket, how do I get...
You’re mixing notification mails with trigger based mails. That’s about it.
View ArticleWhen there is a change in group and state fields in a ticket, how do I get...
oh okay. Is this something that can be achieved through notification emails or trigger-based emails? Please tell me what to do and how to achieve this
View ArticleError on zammad-websocket after update to 6.4.1
Infos: Used Zammad version: 6.4.1 Used Zammad installation type: package Operating system: Ubuntu LTS 20.04 Browser + version: Expected behavior: We updatet zammad to 6.4.1 (from 6.3.1). Actual...
View ArticleZammad services not starting due to Telegram Module
I have the problem after updating to 6.4. Did you already resolve the problem?
View ArticleCustom object does not work like owner_id
Infos: Used Zammad version: 6.2.0-1709709730.4ab26fc3.jammy Used Zammad installation type: (source, package, docker-compose, …) source Operating system: Ubuntu 22.04.4 LTS Browser + version: any...
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Zammad service outbound rule editing time we have get an error
Infos: Used Zammad version: 6.4.0-1733305108.f31bec8b Used Zammad installation type: (source, package, docker-compose, …) Operating system: Linux Ubuntu 24.04.1 LTS Browser + version: any Expected...
View ArticleCustom object does not work like owner_id
Of course not, what you’re trying to achieve is not supported by Zammad.
View ArticleUser search not working (elasticsearch error)
Infos: Used Zammad version: 6.4.1 Used Zammad installation type: package Operating system: Ubuntu 24.04 Browser + version: Google Chrome 134.0.6998.178 Expected behavior: In user settings, find any...
View ArticleTicket Hook customization
Infos: Used Zammad version: 6.4.1-1742994139.560f34ed.noble Used Zammad installation type: don’t know (I’m a FE admin) Operating system: don’t know (I’m a FE admin) Browser + version: any Expected...
View ArticleError message not readable for agent-user
While the error message “Error ID sN4zW4Rq: Please contact your administrator.” appears on the user interface, the following is recorded in the logfile: “Error ID sN4zW4Rq: Missing required value for...
View ArticleUser search not working (elasticsearch error)
Did you maybe accidentally select a role (e.g. Admin) - under the user search bar?
View ArticleUser search not working (elasticsearch error)
By default, the search is performed without roles, but if I select any role, the result does not change, now I found a couple of similar problems as I have, apparently elasticsearch does not work, I...
View ArticleUser search not working (elasticsearch error)
Now I’m checking the work of elasticsearch, the check shows that everything works root@zammad:/home/localadm# curl http://localhost:9200 { "name" : "zammad", "cluster_name" : "elasticsearch",...
View ArticleUser search not working (elasticsearch error)
When I try to rebuild the index I get the response: rake aborted! root@zammad:/home/localadm# zammad run rake zammad:searchindex:rebuild --trace ** Invoke zammad:searchindex:rebuild (first_time) **...
View ArticleWhen there is a change in group and state fields in a ticket, how do I get...
Can anyone provide steps on how to achieve this. Thanks
View ArticleWhen there is a change in group and state fields in a ticket, how do I get...
Kindly don‘t bump your threads. Thank you.
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Customize rigth sidebar New Ticket
Hi, is it possible to add a custom text to the info sidebar at the right side when creating a new ticket? (Instead of the default “What can you do here?” text) I would like to add a guideline for the...
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Disable notifications when using API
bolemo: or exclude a specific custom (or not) object state change to trigger an update, Disclaimer: I am not a Zammad developer, but getting my hands dirty with zammad source code lately. I’ve looked...
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Issue with Office365 Integration
I have created a new Outlook account and used that; now I also got the same error only. Do I need a licensed account?
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Issue with Office365 Integration
srinivasan: Do I need a licensed account? Yes, of course you need a valid mailbox license to retrieve mail and all that.
View ArticleDomain-based assignment enhancement
I think the best solution would be to allow multiple entries and wildcards. This way it could look like: zammad.org *.zammad.org This would allow for most of the uses-cases. Because another common...
View ArticleDomain-based assignment enhancement
I think the best solution would be to allow multiple entries and wildcards. This way it could look like: zammad.org *.zammad.org So the domain field should accept multiple space or comma separated...
View ArticleAdd emoji reactions to articles (especially notes) within a ticket
Title: Add emoji reactions to articles (especially notes) within a ticket 1) What is your original issue/pain point you want to solve? In some tickets, our different agents/teams like to discuss the...
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Reply to notes within a ticket
Title: Reply to notes within a ticket 1) What is your original issue/pain point you want to solve? Since we often have internal discussions within our Zammad tickets, sometimes even parallel to the...
View ArticleTicket priority
Used Zammad version: 6.2.0 Used Zammad installation type: docker-compose How can tickets be generated with normal priority?
View ArticleReply to notes within a ticket
This technically is a duplicate of Reply / forward to a note which was denied some time ago.
View ArticleTicket priority
Zammad 6.2 is highly outdated. Update to the latest available version, which currently is 6.4.1. Your instance is prune to several security advisories. This will also enable you to do more stuff via UI.
View ArticleReply to notes within a ticket
I’m sorry, I didn’t see this old issue. Should I delete mine?
View ArticleTicket priority
Okay, thanks for the recommendation. We’ll try to update it. In any case, could you tell us how to configure all tickets generated via email to be generated with normal priority, not very low? Thanks.
View ArticleIssue with Office365 Integration
Did you sign up for a free Outlook account? I may be wrong, but I didn’t think the M365 connector could work without setting up an enterprise app which requires a Microsoft tenant.
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Zammad service outbound rule editing time we have get an error
What are the SMTP settings pointing at in Zammad? 1a) If it is a local SMTP relay, have you made any changes recently to allowed IPs or credentials? Based on the error, it seems whatever you are using...
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Ticket priority
Check your default ticket state under Settings>Objects>States. If you want tickets from email to come in at a different priority, you may need to create a trigger. I’m not quite sure what that...
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Issue with Office365 Integration
laserjet25: I may be wrong, but I didn’t think the M365 connector could work without setting up an enterprise app which requires a Microsoft tenant. This has nothing to do with OPs issues.
View ArticleIssue with Office365 Integration
Quite to the contrary, it is very relevant. Depending on how the Enterprise App is setup it may only allow authentication for users located in the same tenant. I don’t know what happens if you...
View ArticleTicket priority
Having been in IT for quite some time, new features tend to drive people to update software more than scary “you will get hacked if you don’t update now” messages. I was going to try and find the...
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Trying to set the customer from the email body contents.
Hoping to clarify your request. Please correct me if I misunderstood. You have an external (ERP) system that sends emails in to Zammad and you have the first line of each email include the email of...
View ArticleGroup child / parent, same mail address but different agent, possible?
Assuming I am reading your question right, you should be required to assign an email connector to each of the groups. I haven’t tried but I can’t say if Zammad even supports pulling the email noted in...
View ArticleMake an objects attribute mandatory is it possible?
Hoping to clarify your request a bit. Are you looking to require the owner field be filled out for the ticket to be saved/updated?
View ArticleLDAP User and SAML User are not getting matched
I’ll see if I can replicate the issue (might take a while). I don’t see why the users would mismatch in AZAD since they are synced directly form onprem. I would really be curios how may other people...
View ArticleTrying to set the customer from the email body contents.
That’s accurate.. And unfortunately only generated from the external system. I thought about the trigger for each and with ~50 sales reps that do them it might not be that bad, but then adding...
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