Ticket form - Status change - Preset “Wait until” field with value
Hello everyone, I am currently working on fine-tuning the ticket creation in Zammad. Some things should work the same way as in our old system (not Zammad). If we set a ticket to status Wait for… or...
View ArticleIs there a custom object type formatted as label field so we can use it in...
Infos: Used Zammad version: 6.5.0-1747371244.e71db207.bookworm Used Zammad installation type: package Operating system: Debian Browser + version: all Expected behavior: Objects should have some hints...
View ArticleSLA notifications sent at midnight every day
Infos: Used Zammad version: 6.5.0 Used Zammad installation type: package Operating system: Oracle Linux 9 Browser + version: Any Expected behavior: I would like email notifications of escalated ticket...
View ArticleCustomize ticket creation screen by user
Damn, my bad, mixed it up sorry. Here’s one way to do it: Let Customers set Ticket Priority? - #5 by MrGeneration
View ArticleUse a variable to assign ticket to Agent via email
You can use the conditions in the auto-assignment if that’s what you’re looking for? But that only works if the specific agent opens the ticket. if you need the customer to be able to set the owner,...
View ArticleSLA notifications sent at midnight every day
According to System Notifications — Zammad Admin Documentation documentation it’s not customizable. Daily reminder emails are sent at midnight (of the Zammad system timezone) for all unresolved...
View ArticleIs there a custom object type formatted as label field so we can use it in...
There is a way to achieve this for agents Advanced Customization Settings — Zammad System Documentation documentation Not sure how to do it for customers or if it’s even possible. Maybe by adapting...
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Is there a custom object type formatted as label field so we can use it in...
Thank you for your suggestion, the possible issue with the link you sent is that it is only shown under new ticket text and it is not possible to show on/off it with some selection criteria. And also...
View ArticleCustomize ticket creation screen by user
Thank you. Yes, I had also considered this approach. I had hoped it would be easier. Best regards.
View ArticleTicket form - Status change - Preset “Wait until” field with value
I have used a trigger that sets the “wait until” field to relatively 1 day later when the status changes. Best regards
View ArticleCan a trigger send a mail using the value of a custom field as recipient?
Infos: Used Zammad version: 6.4.1 Used Zammad installation type: docker Expected behavior: Add a custom field to object (eg. an email textfield) Create trigger with “mail” action Mail action to have...
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Can a trigger send a mail using the value of a custom field as recipient?
retrodans: Actual behavior: No dynamic fields are given as options The query Is this possible through triggers or some other method in Zammad? No it’s not, as you already noticed yourself. retrodans:...
View ArticleIs there a custom object type formatted as label field so we can use it in...
Zammad does not support label fields or label descriptions. You may want to cycle through the feature request section to check if there’s already such a feature request and if not, add one yourself....
View ArticleUse a variable to assign ticket to Agent via email
What exactly is the use case? Personally I’d say, an agent is faster in using the owner field on the right hand side than typing your example - apart from the error proniness. What exactly are you...
View ArticleI need advice on Secondary organization.?
You seem to confuse the word secondary in the organization context slightly. There is no support for nested organizations as of now. The secondary organization part only impacts your users. Users can...
View Articlegroup_id object suddenly mandatory field for customer ticket
Infos: Hello dear community, I’m currently designing the ticket system for my company. The internal workflow relies on a certain group structure, but the ordinary customer should not see these groups,...
View Articlegroup_id object suddenly mandatory field for customer ticket
The group ID has always been mandatory. Something rings a bell, you might want to keep your installation up to date and then re-check. MIght have been a bug that’s fixed.
View ArticleHow to make required trigger while creating a ticket
Infos: Used Zammad version: 6.5.0 Used Zammad installation type: (source, package, docker-compose, …) docker-compose Operating system: Ubuntu 24.04 Browser + version: Chrome 137.0.7151.120 Actual...
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Inky Banners, div Display:none is displayed
Infos: Used Zammad version: 6.4.1-1741029155.2026f23c.bookworm Used Zammad installation type: package Operating system: Windows 11 Browser + version: Every Browser Expected behavior: Were using inky...
View ArticleInky Banners, div Display:none is displayed
Could you upgrade to 6.5 first? There’s a chance this has already been resolved.
View ArticleLet zammad find and import public gpg/pgp keys from keyserver
Additionally it would be a good idea to have the PGP-PubKeys stored at the account of the customer, not in the integration. Currently, if I want an agent to have the possibility to add public keys, I...
View ArticleInky Banners, div Display:none is displayed
While the security update is good to run, it won’t be fixed. Zammads Sanitizer snacks away some stuff that is a problem for Zammads web interface etc.
View ArticleFinding Ticket via API
I have found the error. My API-Client is in the browser and was sending the cookies of the normal login as well. Apparently with GET requests that isn’t a problem, but with POST requests, it is....
View ArticleUse a variable to assign ticket to Agent via email
Hey Guys! Thanks for the replies so far. Here’s what I’m trying to do .. I have an automated Appscript to send emails based on how many days have passed to create tickets regualarly. For example,...
View ArticleUse a variable to assign ticket to Agent via email
Is “first come first server” not a valuable way for you? Because… John might be ill and there might be task you have on a regular basis, that may not allow for several days delay, no? But that’s not...
View ArticleInky Banners, div Display:none is displayed
thanks for the answer. so i guess we´ll have to deal with it
View ArticlePossibility to configure Client Secret in OpenId Connect login
Hey @fliebe92 @dominikklein, you might have missed my latest message: would you be open to a PR to enhance support for OpenID Connect in Zammad? It’s a wonderful piece of software, we would happy to...
View ArticleZammad uses local IP of the reverse proxy Traefik instead of the client IP
AWESOME! Can’t wait to see it fixed in the v7.0
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Better display of Child Parent TIcket in Overviews
I have seen this requested already: Group Overviews (Parent/Child or Category) Feature requests Good morning/afternoon! My first feature request is to add either a child/parent relationship or...
View ArticleSSO doesnt work with Chrome and Edge
Used Zammad version: 6.5.0-1750744147.bf43fc31.bookworm Used Zammad installation type: package Operating system: Debian Browser + version: Chrome Version 138.0.7204.97 Expected behavior: Did SSO via...
View ArticleError when use rails console on docker compose deploy
Hello, same here! Any solutions known?
View ArticleAllow multiple customers to be assigned to a ticket
This ticket remains the highest upvoted feature request and is now over 3 years old. Is there some major technical hurdle to overcome? We have a relatively simple operation, but quite often there’s a...
View ArticleLink to existing ticket(s) during new ticket creation
Title: Allow linking to existing ticket(s) during creation of new ticket 1. What is your original issue/pain point you want to solve? As agents, we often need to create new tickets (via the New Ticket...
View ArticleZammad Varriables
Hello, I am using Zammad version 6.5.0. Both Operating system, Windows and MacOS. I was using OS tickets and had an automation email template with a few variables, like comments—%{comments}—/comments...
View ArticlePossibility to configure Client Secret in OpenId Connect login
Hi! For sure, always. Feel free to check out the documentation for contributing: Start — Zammad System Documentation documentation
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Create ticket by api > answer on mail shows mail from api token owner
Hi @Dennis1993. Please check out the documentation and make a proper request. Then it should be fine
View ArticleAllow configurable Authorization token prefix for external data source...
Currently, when configuring external data sources in Zammad that require HTTP token authentication, the token prefix is fixed as “Bearer”. However, some APIs, such as BookStack, require the...
View ArticleLogin in web by username, add email address to new user.
Infos: Used Zammad version: 6.5.0 Used Zammad installation type: docker-compose (GitHub - zammad/zammad-docker-compose: Zammad Docker images for docker-compose & Kubernetes) Operating system:...
View ArticleZammad login by username
Hello everyone! I’m using the official docker-compose zammad from github and I have some questions. When I create a new user, I need to specify their email address. After creating the account, I try...
View ArticleLogin in web by username, add email address to new user.
Normally, the email address is used in the login field, when only this is given. Otherwise the login will be auto-generated. Afterwards, there is no automatic logic that will set ethe mail to log in...
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Ticket State Color
Infos: Used Zammad version: 6.5.0-1750254727.9a4644ec Used Zammad installation type: Package Operating system: Debian 12 Browser + version: Not really important for that Hello everyone I’ve set up a...
View ArticleSet New Scheduler buy don't box code conditions
Infos: Used Zammad version: 6.5.0-1751286427.c7b49f45.noble Used Zammad installation type: (VM) Operating system: ubuntu Browser + version: Google Chrome + Version 138.0.7204.51 (Official Build)...
View ArticleEmail communication is not happening between groups when both the groups...
Infos: Used Zammad version: 6.5.0-1749479096.931d2586.noble Used Zammad installation type: (source, package, docker-compose, …) Source Operating system: Ubuntu Browser + version: Chrome Expected...
View ArticleSAML Single Logout Service Redirect
Same issue. Logged out from SAML Identify provider, but session is not terminated in Zammad. (using Microsoft Entra ID as IDP) Is there any update in this?
View ArticleSAML Single Logout Service Redirect
Currently, we have no other reported problems when it’s configured in the correct way. So we would need more details, for example, some logs when Zammad is called in this situation.
View ArticleSet New Scheduler buy don't box code conditions
I think you need to add more information, e.g. screenshot from the UI, it’s very difficult to understand what you mean.
View ArticleHand over object - split Ticket
Infos: Used Zammad version: 6.5 Used Zammad installation type: source Operating system: Debian 12 Expected behavior: I created some new objects (like employeenumber) for creation a special type of...
View ArticleTicket State Color
Ok, thank you for the information. I might use a “waiting” state type then – at least that way I get the grey color. I’ll just hide the “waiting for” field via workflow and use a trigger or automation...
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