Assign tickets to groups as owners
Hey, thanks for the idea with the macro. I think it’s good, but I’ve encountered the problem that the user who moves the ticket via the macro needs authorisation to create it in the other group, which...
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Assign tickets to groups as owners
You can also add a new dropdown / tree field for diffrent processes and add a trigger to change the group. For example you have your normal Entry Point Group like “Inbox” → the place where every new...
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Folder Structure to Better Organize Workflows
With 4 pages of Workflows, I share your pain
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Agent Name in E-Mail FROM-Header
Hello Bloom, thank you for your Reply. Unfortunately I already gave the Send As Rights to the Agents. In the Ticket it looks like that Zammad configures the FROM Header how I like to. But in Outlook...
View ArticleSAML Logout not working
Infos: Used Zammad version: 6.5.2-1759415232.d5d8c7ec.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Chrome 141.0.7390.123 Expected behavior: I am...
View ArticleAgent Name in E-Mail FROM-Header
Check the raw eml Zammad generated for the article. If the from is coreect therw, it is being overwritten by exchange and enforced. That wouldn‘t be the first time. Microsoft loves to do such kind of...
View ArticleWant ot setup this configuration to our enviroment
Infos: Used Zammad version: 6.5.1-1757685677.3b34f3d9.jammy Used Zammad installation type: (Ubuntu) Operating system: Browser + version: Chrome/Latest Expected behavior: Service Request Fulfillment...
View ArticleProblem with email filter and multiple recipients
Infos: Used Zammad version: 6.5.2 Used Zammad installation type: package Operating system: AlmaLinux 8 Browser + version: Any Expected behavior: An email filter that is set to match the “To:” field as...
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Agent Name in E-Mail FROM-Header
Thank you - the eml looks correct So its on the Exchange Online Side - I will try to find something that fixes it.
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Agent Name in E-Mail FROM-Header
Just a side note… if your Outlook has received mail from that address with the incorrect displayname before, then it can even be Outlook. It stores the first occurence in it‘s addressbook. Too long...
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Agent Name in E-Mail FROM-Header
I think this is about the same situation: MS365 Graph Api Mail channel ignores Sender Format Technical assistance Infos: Used Zammad version: 6.5.0 Used Zammad installation type: package Operating...
View ArticleAgent Name in E-Mail FROM-Header
Oh good call. Do you have a bug report for that already?
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Agent Name in E-Mail FROM-Header
It’s no bug on our side, it’s fine in the generated mail I think Microsoft is overwriting it.
View ArticleWant ot setup this configuration to our enviroment
That’s already possible with Zammad. What is the Question? Workflows + Triggers + Role Management
View ArticleIgnoring non-web ticket sources (Email creation ignore)
Hey everyone, has anyone managed to create a rule or workflow to completely ignore tickets that come from non-web sources specifically emails? Basically, what I’d like to achieve is that only...
View ArticleIgnoring non-web ticket sources (Email creation ignore)
Hello, you can block those E-Mails for your Zammad Mailbox via a Transport Rule in your Mailserver (Exchange?)
View ArticleIgnoring non-web ticket sources (Email creation ignore)
Yes, but this completly blocks emails reaching the zammad. My idead was if the emails reaches it will be closed automatically that way and trigger a autorespond msg from zammad. “You ticker was not...
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Ignoring non-web ticket sources (Email creation ignore)
I set up a scheduled task to do this:
View ArticleIgnoring non-web ticket sources (Email creation ignore)
That‘s dangerous. Filter those with a trigger. This allows you to automatically respond which happens without delay. Then you can use a scheduler to get rid of these tickets. Personally I still think...
View ArticleIgnoring non-web ticket sources (Email creation ignore)
We have specific needs when creating a ticket, and nobody is respecting guidelines over email. This way I made a text with specific instructions that pops up whenever they choose a group or some other...
View ArticleIgnoring non-web ticket sources (Email creation ignore)
Couldn’t you also consider replying with the procedure directly via the web interface as soon as the ticket is created, and then closing it automatically? This way the user still receives the...
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Ignoring non-web ticket sources (Email creation ignore)
I like this idea. As for the procedure, yes we are already doing that, and users receive an automatic reply informing them that the ticket creation process has changed. However, many still don’t...
View ArticleAgent Name in E-Mail FROM-Header
Have you tried sending an e-mail to an address outside of your company? E.g. to your private e-mail address? Because in my experience it’s neither Zammad, nor the Exchange server that overwrite the...
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Ignoring non-web ticket sources (Email creation ignore)
Its correct but you have to change from “is any of” to “is / contains”. The additional Trigger should look like this. Action is created has tag email
View ArticleError on some Overviews in the Mobile site
Hm. Could you try to reinstall Postgres from official packages? In my experience official packages do come with ICU collations.
View ArticleIgnoring non-web ticket sources (Email creation ignore)
Thx alot for this, i have managed to make it with filters. One thing that makes it wierd a bit is, when I made the filter rule it did not work from the start… After like an hour or 2 started working.
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Ignoring non-web ticket sources (Email creation ignore)
You’re welcome Maybe have a look at the logs if somethings up
View ArticleIgnoring non-web ticket sources (Email creation ignore)
Honestly i have just barely scrached the surface with Zammad. We have a project to integrate Zammad comapany wide, and I am still learning the triggers, flows, and everything. There is just so much to...
View ArticleExporting from OTOBO to Zammad
Hello everyone! Have you ever exported OTOBO ticket history to Zammad? If yes can you guide me in this process? Thank you in advance!
View ArticleIgnoring non-web ticket sources (Email creation ignore)
Yes, the range of functions is enormous, but it’s simply the best ticket system for implementing truly great processes. You’ll get the hang of it in no time.
View ArticleDatabase Migration to new instance
Used Zammad version: New Zammad: 6.5.2-1761942778.51909d1d.noble Old Zammad: 6.6.0_alpha Release: 1757682252.c2979390.centos9 Used Zammad installation type: package Operating system: New system:...
View ArticleDatabase Migration to new instance
You shoudln‘t downgrade Zammad-Versions. The best moment to do the switch from develop to stable is a release. Is using develop on the new host no option…? Apart from that, the migration process is...
View ArticleError on some Overviews in the Mobile site
Thanks for the guidance. We have no ‘icu’ entries in pg_collation. After some investigations I can see we’re used the default Postgresql package for AlmaLinux 8, which installs Postgresql 10. And...
View ArticleEnhance webhooks to better work with Zammad API
I found my way here trying to figure out how to automagically add checklist when a tag is added to a ticket. I would also love this feature.
View ArticleExporting from OTOBO to Zammad
What do you mean by OTOBO ticket history? Are all existing tickets inside the OTOBO system? In general, you could try to use the OTRS importer, but the question is how many changes in OTOBO exist...
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Google Email channel client secret applying to wrong account
If anyone encounters a similar Google issue, we had to go with the external audience option. This required an additional step for enabling the Gmail API, as mentioned in this thread. The production...
View ArticleSupport caddy as web server in the .deb package
I use Caddy as reverse proxy for Zammad on Debian, not nginx or apache2. Unfortunately, the later are defined as dependency in the .deb package ( ngnix | apache2 ). So even if Caddy is installed,...
View ArticleSAML Logout not working
Never worked with authentik but i think you need an Logout Service URL. As far as i know Zammad only logs you out locally, but your Authentik session stays active so you’re instantly logged back in. I...
View ArticleGoogle OAuth Missing required parameter: client_id
I had this yesterday with a customer, you might need to enable API access. Watch your log, while you connect your Google Mail: tail -f /opt/zammad/log/production.log | grep ERROR -A10 and try to...
View ArticleDatabase Migration to new instance
OK, thank you. I will update both instances to the latest version of develop. And on next relese i will go to stable version. In documentaion is there any info on how to change from develop to stable...
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Database Migration to new instance
As helpfull this is I can’t risk going test versions… Unsless you can pursuade me that 7.0 is stable enough to handle Customer support and another 15-20 departments
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Database Migration to new instance
Didn‘t you day that your current active instanxe runs on alpa…?
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Database Migration to new instance
Hahahhaa yes 6.6, this was legacy from old administrator who installed it and now I am trying to create a much more stable enivroment for this system.
View ArticleDatabase Migration to new instance
I don‘t see much of a difference to continue that path until Zammad 7.0 comes to be honest.
View ArticleDatabase Migration to new instance
I have to migrate from old server to new, and installing dev on new put’s me on 7.0 and old one then needs an update as well. Is it possible to install last 6.6 from packeger.io?
View ArticleDatabase Migration to new instance
7.0-alpha and 6.6-allha inho are the same. 6.6 was last communicated 2 months ago. That means you‘re also missing security updates.
View ArticleExpanding Ticket conversations
When viewing tickets (emails), the conversations appear contracted and to read each you need expand by clicking the “show more” button at the bottom of each ticket. This makes it hard to scroll and...
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