User search not working (elasticsearch error)
Hi @Kroseez. In the response of Elasticsearch, the error is written down.
View ArticleZammad services not starting due to Telegram Module
Hi. Are there any error logs available?
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New objects per group or specific "New Ticket" form per support group
Ah ok … thanks a lot
View ArticleAvatar not displaying
What’s the output of Avatar.exists?(store_hash: 'eee7dab03a9ee028cd8fcb6fa15aa3bb')?
View ArticleZammad services not starting due to Telegram Module
During update I get these error messages: # Updating translations... /opt/zammad/vendor/bundle/ruby/3.2.0/gems/telegram-bot-ruby-2.4.0/lib/telegram/bot.rb:10:in `<main>': Telegram is not a...
View ArticleZammad services not starting due to Telegram Module
Do you also get this error when updating to Zammad 6.4.2/6.5?
View ArticleZammad services not starting due to Telegram Module
Yes, I tried 6.5 today. Same problem. Any ideas?
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Caller Log not properly linking calls to agents
Infos: Used Zammad version: 6.4.1 Used Zammad installation type: docker-compose Operating system: ubuntu Browser + version: firefox Expected behavior: By adding the agent’s extension ie 102 to their...
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Zammad services not starting due to Telegram Module
There is no telegram.rb in Zammads source code (anymore) github.com zammad/lib at stable · zammad/zammad Zammad is a web based open source helpdesk/customer support system - zammad/zammad So if I’d...
View ArticleEmail Notifications for new users and password reset
Hi, the Google channel only pulls emails from the inbox and sends replies via the same inbox. If you want to send notification emails(new user & password reset), you will need to set up the Email...
View ArticleTrigger confusion
Action is updated isn’t required. ‘Add Student fee’, try setting to ‘is changed’ instead of yes.
View ArticleAvatar not displaying
Here is the output of those two commands; /opt/zammad$ sudo zammad run rails r "p Avatar.exists?(store_hash: 'eee7dab03a9ee028cd8fcb6fa15aa3bb')" true /opt/zammad$ sudo zammad run rails r "p...
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Email Notifications for new users and password reset
Email channels and Notification Channels are two different pair of shoes. You don’t need to create anything, but configure either sendmail or SMTP as per your needs. See also: admin-docs.zammad.org...
View ArticleKB attachment buggy since update
Infos: Used Zammad version: 6.5.0 Used Zammad installation type: package Operating system: Ubuntu Browser + version: Chrome 134 Hello everyone, so we updated our Zammad yesterday to 6.5. Since that we...
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STARTTLS not available with POP3
Infos: Used Zammad version: 6.5.0 Used Zammad installation type: (docker-compose) Operating system: Debian 12 Browser + version: Chrome 134.0.6998.178 Expected behavior: STARTTLS was available with...
View ArticleBackblaze S3 broken after update to 6.5
Infos: Used Zammad version: 6.5.0-1743671234.61b4a196.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 LTS Browser + version: Chrome 134.0.6998 Expected behavior: Update...
View ArticleBackblaze S3 broken after update to 6.5
How does your config, without access credentials, look like…?
View ArticleBackblaze S3 broken after update to 6.5
# This is the Zammad storage provider config sample. Copy this file to # config/zammad/storage.yml and adopt your configuration. # Amazon AWS S3 compatible simple storage service. # # For further...
View ArticleBackblaze S3 broken after update to 6.5
Thanks for the quick reply in any case. If it’s of any use, we’d be happy to supply you with credentials for a b2 S3 bucket in our account for testing purposes.
View ArticleCheckmk integration: hostname AND servicename in ticket-title
i’m not a programmer, but i think this would be the right place github.com/zammad/zammad app/controllers/integration/check_mk_controller.rb develop # Copyright (C) 2012-2025 Zammad Foundation,...
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Checkmk integration: hostname AND servicename in ticket-title
With half an eye glimpse looks good to me . Give it a try, restart Zammad and send a test alert and recover it. If shit hits the fan, you can revert within 5 minutes. Edit: Look who reported a bug...
View ArticleBackblaze S3 broken after update to 6.5
Okay I might have bad news. It seems like backblaze doesn’t support these headers (see S3-Compatible API) Now I’ve checked the upstream gem that’s responsible in Zammad for this. It has received a...
View ArticleBackblaze S3 broken after update to 6.5
Thanks a lot for your suggestions. Is there any documentation on downgrading the version? We can live without the new features in 6.5 for now. File move to local storage would also be feasible for now...
View ArticleBackblaze S3 broken after update to 6.5
Hi @vanOert. Could you please update your S3 configuration as shown below? s3: access_key_id: 'redacted' secret_access_key: 'redacted' region: 'eu-central' endpoint:...
View ArticleBackblaze S3 broken after update to 6.5
I can confirm that request_checksum_calculation: when_required response_checksum_validation: when_required work with my backblaze trial account, so should work for OP. This isn’t documented anywhere...
View ArticleAvatar not displaying
It’s not a big deal not to have avatar, I just wanted to point it out.
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web ui is not showing answer/reply button
Used Zammad version: 6.4.2 Used Zammad installation type: package Operating system: Debian 12 Browser + version: all Expected behavior: using the frontend as agent there should be a link under the...
View Articleweb ui is not showing answer/reply button
Hello, have you added an E-Mail account to the group? Without E-Mail Account in the Group settings, Zammad is not able to reply via E-Mail.
View Articleweb ui is not showing answer/reply button
Thanks a lot, that helped! I forgot to connect groups and mail adresses… Greetings and thumbs up! Matthias
View ArticleBackblaze S3 broken after update to 6.5
@fliebe92 Changed config according to your suggestion. It seems to be working, we can access attachments from b2 S3 again. Searchindex:rebuild will take quite a while to complete but hasn’t run into...
View ArticleReply to notes within a ticket
I’m with you @khohla and also think it’s a different suggestion thanthe one in the “Reply / forward to a note” Thread. We also discovered that it would help a lot to be able to reply/ react to...
View ArticleAvatar not displaying
I am still not sure about what happened there and how to continue. What’s the output of Avatar.get_by_hash('eee7dab03a9ee028cd8fcb6fa15aa3bb')?
View ArticleCheckmk integration: hostname AND servicename in ticket-title
However, the linked issue mentions that CheckMK sends emails and Zammd converts these emails into tickets. In my case, I’m talking about the Zammad integration checkMK. CheckMk is talking with zammad...
View ArticleCheckmk integration: hostname AND servicename in ticket-title
I wouldn’t wonder if the culprit is the same / a similar one. But sure, you can create another bug report and mention the old one as possible duplicate. Don’t know.
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Zammad service outbound rule editing time we have get an error
Just a reminder I am but a humble IT guy who likes this software. I am not affiliated with the project so I am not obliged to answer or resolve questions/issues. The email channel should let you edit...
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Make an objects attribute mandatory is it possible?
I am unsure of what that field is since I’m having difficulties translating it, so my best guess to fix is below. I’m thinking you should try a core workflow similar to the below with the appropriate...
View ArticleError installing Zammad via Package Manager on Ubuntu
As MrGeneration noted, it would helpful to get the full error. I just attempted to install on a fresh Ubuntu 22.04.5 install and did not have any issues when following the guide here: Install with...
View ArticleList of articles in the knowledge base
Ideally it would be displayed by Zammad itself, each accessible article represented as a bullet point according to the structure of the articles. Something like: The Debian GNU/Linux FAQ
View ArticleBackblaze S3 broken after update to 6.5
So, 180k tickets and 175GB of attachments reindexed successfully. Thanks again for the very fast solution. Since there may be others using b2 S3, may I suggest adding this info to your docs?
View ArticleOIDC - 422 Unknown Encryption Algorithm
Infos: Used Zammad version: 6.5.0-1743799723.42c2148f.bookworm Used Zammad installation type: PVE Helper Scripts Proxmox VE Helper-Scripts Operating system: Debian 12 Browser + version:...
View ArticleHow do I allow agents to see customers in the New Ticket dialogue?
Infos: Used Zammad version: 6.4.1-1741933941.0923b150.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 LTS Browser + version: Chrome 134.0.6998.178 (Official Build) (64-bit)...
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Backblaze S3 broken after update to 6.5
Our docs are on GitHub as well, feel free to make a suggestion as issue here: GitHub · Where software is built Thanks
View ArticleHow do I allow agents to see customers in the New Ticket dialogue?
Hi @Bleakly28timber. Is your search index up-to-date?
View ArticleUpgrade docker from 6.1 to 6.3, nginx waiting for init container to finish
mark , i also want to know how to backup or restore after update the zammad (docker-compose)
View ArticleOIDC - 422 Unknown Encryption Algorithm
Hi @steveid. I looked up the supported algorithms and encryption methods in the third-party gem we’re using for OpenID Connect. Based on this gem, RSA-OAEP and A256CBC-HS512 are both supported. But, I...
View ArticleSTARTTLS not available with POP3
What I would like to understand is if it is a bug or if it is intended that there is no way to understand whether to look for an alternative or not
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