opened 05:42PM - 14 Dec 23 UTC
waiting for feedback
needs verification
### Used Zammad Version
6.1.0 and 6.1.0-1 and develop
### Environment
- Insta…llation method: Docker and package
- Operating system: Debian GNU/Linux 12 (bookworm)
- Database + version: postgresql 15.3
- Elasticsearch version: 8.8.0
- Browser + version: firefox 120
### Actual behaviour
Hello,
I tried to setup Predefined-webhook and standard webhook with custom payload, but nothing appens in the UI. So I take a look into Scheduler logs and the following is what I've found.
I tried to test with zammad docker in version 6.2.0, 6.2.0-1 and develop with docker and package installation but the result remains the same.
I tried many options in webhook config. The issue still appens even if I use Mattermost predefined webook with predefined settings.
```
ERROR -- : 2023-12-14T17:28:15+0000: [Worker(host:64498d13f07f pid:1)] Job TriggerWebhookJob [bc88f77d-d70e-4a04-815a-4fca02df8165] from DelayedJob(default) with arguments: [{"_aj_globalid"=>"gid://zammad/Trigger/1"}, {"_aj_globalid"=>"gid://zammad/Ticket/2"}, {"_aj_globalid"=>"gid://zammad/Ticket::Article/2"}, {"changes"=>{"_aj_symbol_keys"=>[]}, "user_id"=>3, "execution_type"=>"trigger", "event_type"=>"create", "_aj_ruby2_keywords"=>["changes", "user_id", "execution_type", "event_type"]}] (id=36) (queue=default) FAILED (0 prior attempts) with NoMethodError: undefined method `[]' for nil:NilClass
message: match[:message].presence || '',
^^^^^^^^^^
E,
[2023-12-14T17:28:15.284521#1-142340] ERROR -- : 2023-12-14T17:28:15+0000: [Worker(host:64498d13f07f pid:1)] Job TriggerWebhookJob [bc88f77d-d70e-4a04-815a-4fca02df8165] from DelayedJob(default) with arguments: [{"_aj_globalid"=>"gid://zammad/Trigger/1"}, {"_aj_globalid"=>"gid://zammad/Ticket/2"}, {"_aj_globalid"=>"gid://zammad/Ticket::Article/2"}, {"changes"=>{"_aj_symbol_keys"=>[]}, "user_id"=>3, "execution_type"=>"trigger", "event_type"=>"create", "_aj_ruby2_keywords"=>["changes", "user_id", "execution_type", "event_type"]}] (id=36) (queue=default) FAILED permanently because of 1 consecutive failures
```
Can you help me ?
Thanks for your great work on this product !
### Expected behaviour
Webhook sent and log append in webhook logs
### Steps to reproduce the behaviour
Basic install -> setup predefined webhook or custom payload
### Support Ticket
_No response_
### I'm sure this is a bug and no feature request or a general question.
yes