Infos:
- Used Zammad version: 5.2.3
- Used Zammad installation type: package
- Operating system: ubuntu 20.04.5
- Browser + version: all
Expected behavior:
- When a person has an acount with LDAP on the zammad server and sends an e-mail to a internal email address, that is only a direct redirect to the zammad e-mail address than the customer should be the sender of the e-mail.
Actual behavior:
- When a person has an acount with LDAP on the zammad server and sends an e-mail to a internal email address, that is only a direct redirect to the zammad e-mail address than the customer is not the email sender, but the e-mail address that the mail is send to.
Steps to reproduce the behavior:
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get a mail-server
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create an e-mail accout for your zammad
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redirect the e-mails to your zammad ( that redirect should not be an accout that has an IMAP/POP3 account)
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get a LDAP server
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make there an account
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connect LDAP with zammad
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send an e-mail to the redirect e-mail address
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the customer is automatically the redirect e-mail address and not the one that sended the mail initialy
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when you remove LDAP connection and the account and than send a mail with the previous mail that had a LDAP account the identification works and the customer is the actual sending e-mail.
the reason for that ticket:
- when you press answer on the ticket the mail gets automatically send to the customer and not to the one who created the ticket.