Send email on trigger action does not work.

• Setup an email-channel (MS365/Google/Email(IMAP/POP3/SMTP)) - check
• In the group setting set the outgoing email-address - did not work
• Your trigger will send emails like melted butter - after step 2 it will work

If I were you, I would really take another close look at the roles.

Because if a user has all authorizations, it’s double for me .

Because an admin has all authorizations (standard settings) like an agent and also a customer.

I would try that again.

Have you already restarted the system?

Have you looked at the logs directly on the server on which Zammad is installed? Perhaps you will find a message there that provides further information.