Do not create tickets for certain email senders (exclusion list) is it possible?
thank you @MrGeneration and @DD4PK also ! I might then do that on email level yes, indeed that should keep it simple and each tool doing their job
View ArticleMemory usage keeps increasing and eventually crashes the server
Hi! We also upgraded to version 7.2 on Saturday. Since then, memory usage seems to have remained stable. Before the upgrade, it would increase by several gigabytes within just a few hours.
View ArticleDo not create tickets for certain email senders (exclusion list) is it possible?
I personaly would use a filter on the mailserver itself. Maybe you can move the 2FA e-mails to a subfolder or automatically mark as read? In both cases, zammad would not fetch this e-mail, so no...
View ArticleDo not create tickets for certain email senders (exclusion list) is it possible?
Use technical assistance instead of festure requests next time please
View ArticleDo not create tickets for certain email senders (exclusion list) is it possible?
You can use filters Latest version of Zammad is 7.2 btw
View ArticleDo not create tickets for certain email senders (exclusion list) is it possible?
Title: Some emails that are coming to our IT support mailbox are automated - want to EXCLUDE those triggering new ticket creation. I could see some discussions about disabling auto reply going out -...
View ArticleTicket-driven appointment scheduling with external scheduling providers...
Ticket-driven appointment scheduling with external scheduling providers (Calnode first) 1. What is your original issue/pain point you want to solve? Support tickets frequently reach a point where the...
View ArticleNotification SMTP channel does not automatically recover after transient...
Thank you for your time!
View ArticleNotification SMTP channel does not automatically recover after transient...
Then there was not notification mail send during the poeriod or it was not functional in that moment as well. IPv6 routing if not available should be disabled on docker stacks, this is a classic issue...
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Notification SMTP channel does not automatically recover after transient...
Ok, the issue here is : We need to manually edit and click on done to reset. And all failed job are lost. The solution proposed by our IT dep is add postifx to manage retry. Did you have any other...
View ArticleNotification SMTP channel does not automatically recover after transient...
All Zammad channels are self-healing. Channels however are not constantly “pinging” e.g. SMTP servers. Every successful operation will reset the error state. This means: The next successful...
View ArticleNotification SMTP channel does not automatically recover after transient...
Title: Notification SMTP channel does not automatically recover after transient Net::OpenTimeout Hi, We are currently testing/using Zammad in production and we are experiencing an issue with the SMTP...
View ArticleZammad 7.2 is here! 🚀
Great, I will test new BETA UI. Please when do you plan to launch also chat inside new UI?
View ArticleTime accounting export: link entries to the specific article/action
Title: Time accounting export: link entries to the specific article/action What is your original issue/pain point you want to solve? Our time accounting export (Admin → Time Accounting → Time...
View ArticleMemory usage keeps increasing and eventually crashes the server
At first sight it seems that 7.2 solved the issue.
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Add a "Clear All Notifications" button
Hey everyone Zammad 7.2 is live today with a new “Clear All” notification action. Thanks for your great feedback and community ideas!
View ArticleZammad 7.1.3 Docker - SLA attached but escalation timestamps are never generated
I upgraded from 7.1.3-0006 to 7.2.0 and recreated the SLA tests. Escalation timestamps are now generated correctly. Tested with both a full SLA (first response, update and solution time) and with...
View ArticleExperience of paid support options?
Hello. I’ve opened a few support tickets with Zammad and I have to say that their support is very competent. My problems were resolved promptly. Sometimes I have more requests, sometimes fewer. We...
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Zammad 7.2 is here! 🚀
Dear community, It’s time to hit the update button! At the heart of Zammad 7.2 is the new tamper-proof Admin Audit Log, making administrative changes easy to trace and review. You’ll also find...
View ArticlePGP key update for existing keys
You might not want to put several feature requests into one thread and might want to use the template. Also, the latter one definitely is a duplicate. Use the search function.
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