Ticket updates fail when accessing Zammad via a DNS alias different from the...
After reading your microwave solution, I honestly get the feeling that you might have missed breaking changes of Zammad 7.2. Essentially this part: zammad/BREAKING_CHANGES.md at develop ·...
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Ticket updates fail when accessing Zammad via a DNS alias different from the...
Thanks Gemini. I wanted to share the solution to an issue I ran into after updating Zammad, where the web interface suddenly stopped updating in real-time (updating tickets hung, live collision...
View ArticleShow that there's an update available for Zammad under Admin Menu > Version
I doubt that people regulary visit the version page. A popup like Gitlab does it for critical security fixes after 2-3 days might be better.
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Show that there's an update available for Zammad under Admin Menu > Version
Title: Show that there’s an update available for Zammad in under Admin Menu > Version What is your original issue/pain point you want to solve? As a customer I don’t know about new Zammad version...
View ArticleUnable to load new AI provider
Does the log file not contain more information? Like e.g. Timeout or such? The values themselves look about right.
View ArticleErrors while upgrading elasticsearch from version 7 to 9
You have to set `export es_password=“YOURPASSWORD”` to execute the curls afterwards. `sudo` is not required during this operation and will also loose the scope of the temporary environment variable...
View ArticleErrors while upgrading elasticsearch from version 7 to 9
Hello, I followed Migrating Elasticsearch from 7 to 9 - Opengist and https://www.youtube.com/watch?v=sb3VBkaHGz4. After installing all the certificates I still get errors. Infos: Used Zammad version:...
View ArticleMultiple Channels & Ticket Reference Matching
Infos: We have a self hosted Zammad instance (info below). We have multiple email addresses that feed to Zammad: good_support@domain.com really_good_support@domain.com a customer of...
View ArticleTicket updates fail when accessing Zammad via a DNS alias different from the...
I’m having exactly the same problem after today’s update. On top of that, I can no longer make any adjustments to the core workflows. The FQDN matches the configuration, but my TLS endpoint is HA...
View ArticleUnsaved ticket entry/answer disappears when switching groups
Infos: Used Zammad version: 7.0.2 (will be 7.2.2 ASAP, but the repository swap threw the updates a bit) Used Zammad installation type: package Operating system: Ubuntu Server 24 LTS Browser + version:...
View ArticleZammad 7.2.1 behind Nginx Proxy Manager: signin returns 422 and WebSocket...
Good afternoon! Thanks for the reply. I’ll make sure to get started on the updates first thing next week and will definitely follow up with feedback.
View ArticleConfigurable sorting of Phoenix notifications
Currently, the Phoenix notification list displays the newest notifications at the top. As new notifications arrive, older unread notifications move further down and can easily be overlooked....
View ArticleWhen handling tickets, we often deal with the issue of “splitting” messages...
When handling tickets, we often deal with the issue of “splitting” messages within a ticket,which causes some challenges. Background: We often receive a wide variety of topics in the same ticket, but...
View ArticleReceive email reactions but do not change Status
But what if the customer uses the reaction to provide the agent with actual information? For example, if the agent asks, ‘Did it work?’ and receives a thumbs-up in response, which could be interpreted...
View ArticleUsage of Variables in Trigger conditions
To add another example: Id like to Notify the Ticket-Owning Customer when another Customer adds something to the ticket. The ideal solution would be a Condition like Article>From notcontains...
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Unable to load new AI provider
Infos: Used Zammad version: 7.2.2-1791469052.5a641e1.ubuntu22 Used Zammad installation type: package Operating system: Ubuntu 22.04.5 LTS Browser + version: Microsoft Edge 155.0.4283.45 Expected...
View ArticleReceive email reactions but do not change Status
Hi @iwdinw, To Zammad, an emoji reaction is just a normal email reply from the customer. Every customer reply to an existing ticket sets the ticket back to open, and leaving a pending state clears the...
View ArticleZammad 7.2.1 behind Nginx Proxy Manager: signin returns 422 and WebSocket...
Hey @nikolay_korotygin_r The Submit button problem might be related to a change in 7.2.1: the WebSocket login now uses the session cookie and only accepts it if the browser’s Origin exactly matches...
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Issues with trigger
OMG thank you! Honestly, I have looked at the scheduler log output before and I never looked at it with the follow switch on… otherwise I would have noticed that this is the place to look… I had a )...
View Articleunprocessed mails zammad 7.2
Will I have to keep using these three commands for much longer? zammad run rake zammad:email_parser:failed_email:export_all FailedEmail.delete_all zammad run rake...
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